Going live checklist
Before your first patient can use your Glovora app, there are a handful of things that must be in place. Some are required — without them, the app will not work for patients. Others are strongly recommended because they make the experience far better from day one.
This article is your pre-launch checklist. Work through each item in order.
Required — must be completed before going live
1. Your account is approved
This happens automatically after you complete the two-step setup (Clinic Location and App Builder Settings). Glovora reviews every new account before it goes live.
You will receive a confirmation email when your account is approved. Until then, you will see the "Your application is under review" screen when you log in.
You cannot skip this step. The Glovora team handles it on their side.
Approval typically takes one to two business days. If you have not heard back after two working days, contact the Glovora support team via the Need Support? link at the bottom of the left-hand menu.
2. Your clinic branding is complete
Patients see your logo and brand colours the moment they open your app. An unbranded app looks unfinished and undermines patient confidence.
To check or complete this:
- Click App Builder in the left-hand menu under Tools.
- Click the Setup tab across the top of the App Builder.
- Look for the Clinic Branding item in the checklist. It will show a green tick if complete, or a prompt to finish if not.
Branding is considered complete when you have uploaded a logo and set your brand colours. If you need to update these, click the Branding tab inside App Builder.
3. At least one treatment is published
Your patient app needs at least one published treatment before it is ready to show to patients. A treatment that is saved as a Draft is invisible to everyone outside the CRM.
To check or complete this:
- Click App Builder in the left-hand menu.
- Click the Treatments tab.
- Check that at least one treatment shows a green Published badge.
If all your treatments show Draft, click the three-dot menu on any treatment card and click Publish.
See the article Adding your first treatment if you have not created any treatments yet.
Publishing a treatment makes it visible to patients immediately. Make sure the name, description, and price are correct before you publish.
4. Your booking mode is configured
Glovora needs to know how you want patients to book appointments. If this is left in its default disabled state, patients will not be able to request or book appointments through the app.
To check or complete this:
- Click App Builder in the left-hand menu.
- Click the Setup tab.
- Look for the Booking Mode Configuration item in the checklist.
If it shows as incomplete, click through to the booking settings and choose the option that matches how your clinic operates. The booking settings article explains each option in full.
5. Stripe is connected
Patients pay for treatments and memberships directly through the app. For this to work, you need to connect your Stripe account. Without it, no payments can be taken.
To set this up:
- Click Integrations in the left-hand menu under Tools.
- Find the card labelled Stripe Payments.
- Click Connect Stripe.
You will be taken to Stripe's own website to complete their verification process. Stripe will ask for your business details, personal identification, and your bank account details for payouts. This is handled entirely by Stripe — Glovora does not store your bank information.
Once you have completed Stripe's process, you will be brought back to Glovora automatically. The Stripe Payments card will update to show your connection status.
What the status labels mean on the Stripe Payments card:
| Label | What it means |
|---|---|
| Details submitted | You have completed Stripe's identity and business verification. |
| Charges enabled | Your account can accept card payments from patients. |
| Payouts enabled | Money from patient payments can be transferred to your bank account. |
All three should show a green tick before you go live. If any show a warning, click Continue Setup on the Stripe Payments card and follow Stripe's instructions to resolve the outstanding items.
If Charges enabled is not ticked, patients will not be able to complete purchases in the app. Do not share your app or QR code until this is confirmed as active.
Once Stripe is fully active, click Payouts in the left-hand menu under Money to see your payout schedule and bank account details. A fully connected account will show Payouts Active at the top of that page.
Strongly recommended — before you share your app
6. Create at least one membership
Memberships are the core of how Glovora drives repeat visits and predictable revenue. You do not have to have one on day one, but patients who land on a blank memberships page are less likely to engage.
Even a simple single-tier membership — for example, a monthly plan with a small treatment discount — gives patients a reason to commit to your clinic.
See the Memberships articles for how to set one up.
7. Create a welcome offer
A first-visit offer gives new patients an incentive to book immediately rather than browse and leave. Something as simple as 10% off their first treatment, or a complimentary add-on, can significantly increase your conversion rate from app download to first booking.
Click Offers in the left-hand menu to create one.
Sharing your app with patients
Once your checklist is complete, you are ready to bring patients in. There are two ways they connect to your clinic through Glovora.
Your QR code
Your clinic has a unique QR code. When a patient scans it, their phone opens the Glovora app already linked to your clinic — your logo, your colours, your treatments.
To get your QR code:
- Click QR Generator in the left-hand menu under Tools.
- You will see a large QR code preview on screen.
- At the top, choose between Permanent and Rotating mode.
- Permanent — the code never expires. Use this for printed posters, reception desk cards, and anything you cannot update easily.
- Rotating — the code refreshes every 24 hours. Use this for digital screens or temporary use.
- Click Download PNG to save the QR code as an image, or Download PDF Poster to get a ready-to-print A4 poster with instructions already on it.
Print the poster and display it at your reception desk, in your treatment rooms, and on any printed marketing materials.
Your app download link
As well as the QR code, you have a direct link patients can tap to open or download the Glovora app. This is useful for sharing in emails, on your website, or in social media posts.
You can find this link on the QR Generator page. It looks like: app.glovora.com/connect?code=...
When a patient taps this link on their phone, it opens the Glovora app (or takes them to the App Store or Google Play to download it first). Once downloaded, the app is already connected to your clinic.
What patients experience
Once a patient scans your QR code or taps your link:
- Their phone prompts them to download the Glovora app if they do not already have it.
- They open the app and enter their mobile phone number.
- They receive a six-digit code by text message and enter it to verify their identity.
- The app opens showing your clinic's branding, treatments, and any active offers.
That is it. The patient is now connected to your clinic and can browse, book, and pay — all from their phone.
Common mistakes
Sharing the QR code before Stripe is fully connected. Patients can download the app and browse your treatments without Stripe being set up. But the moment they try to pay, they will hit an error. Always confirm Charges enabled is ticked on the Stripe Payments card before sharing your code publicly.
Using the QR code before the account is approved. Glovora accounts must be approved before your clinic is visible to patients. If you share your QR code too early, patients who scan it may see an error or a blank screen.
Printing the QR code in Rotating mode. Rotating codes expire every 24 hours. If you print one on a poster and it rotates overnight, every patient who scans it the next day gets an invalid code. Always use Permanent mode for anything printed.
Forgetting to publish at least one treatment. Patients who connect to your clinic but see no treatments have nothing to book or buy. Publish your treatments before you share your QR code.