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Adding your first treatment

Treatments are the services you offer patients — things like anti-wrinkle injections, facials, or skin peels. In Glovora, you need to add each treatment before patients can see it in your app, book it, or pay for it.

This article walks you through adding your very first treatment, field by field.

Where to find treatments​

Treatments are managed inside the App Builder.

  1. Look at the menu on the left side of your screen.
  2. Click App Builder under the Tools section.
  3. Across the top of the App Builder you will see a row of tabs. Click the one labelled Treatments.

You are now on the treatments screen. If you have not added any treatments yet, this screen will be empty.

tip

The Treatments tab inside App Builder is where you manage everything about your treatment list — adding new ones, editing existing ones, and controlling what patients can see.

The treatments screen at a glance​

At the top of the treatments screen there are three controls:

  • A search bar — type a treatment name to find it quickly once you have several.
  • A filter dropdown — lets you view All treatments, only Published ones, or only Draft ones.
  • An Add Treatment button — click this to create a new treatment.

Each treatment you have already created appears as a card. Each card shows:

  • A photo (or a placeholder icon if no photo has been added).
  • The treatment name.
  • The category it belongs to.
  • The duration in minutes (for example, 60min).
  • The price.
  • A badge showing whether the treatment is Published or Draft.
  • A three-dot menu on the right with options to Edit, Publish/Unpublish, Duplicate, or Delete the treatment.

Adding a new treatment​

Click the Add Treatment button. A panel slides in from the right side of the screen. This is where you fill in all the details for your treatment.

Work through each field from top to bottom.

What each field means​

Image​

Click the upload area to add a photo of your treatment. This image appears in the patient app when someone browses your services. It is optional, but a good photo makes a real difference — patients are far more likely to book a treatment they can visualise.

Keep the file under 5 MB. JPG or PNG formats both work well.

Treatment Name​

Type the name of your treatment exactly as you want patients to see it. This is a required field — you cannot save without it.

The placeholder text suggests "e.g., HydraFacial Classic" as a format guide. Use a name that is clear and descriptive. Avoid internal shorthand that patients would not recognise.

Description​

A short summary of what the treatment involves. This appears on the treatment page in the patient app, below the name.

Write this for the patient, not for yourself. For example: "A deep-cleansing facial that removes impurities and leaves skin hydrated and glowing."

This field is optional, but leaving it blank means patients have nothing to read when deciding whether to book.

Price​

The standard price for this treatment, in pounds. Type the amount as a number — for example, 95 or 120.00. This is a required field.

This is the price all patients will see unless they have a membership that gives them a different rate (see Member Price below).

Member Price​

If you offer a discounted price for patients on a membership, type that price here. For example, if your standard price is £120 but members pay £95, type 95.

Leave this field blank if you want members to pay the same price as everyone else. The small text beneath this field reads: "Leave empty to use standard price for members."

Duration (minutes)​

How long the treatment takes, in minutes. Type a whole number — for example, 60 for a one-hour treatment or 30 for a half-hour one.

This is used in the booking calendar so appointment slots are sized correctly.

Category​

Choose a category from the dropdown list. Categories help patients browse your treatments by type — for example, Skin Care, Injectables, or Body Treatments.

If the category you need does not exist yet, click the Manage categories link inside the dropdown to add one. Categories you create here appear across all your treatments.

tip

Keep your category names broad and patient-friendly. Use terms your patients would actually say, not clinical terminology.

Tags (comma-separated)​

Tags are optional keywords that help with searching and filtering. Type them separated by commas — for example: hydrating, anti-aging, glow.

Patients do not see tags directly, but they can help you organise treatments internally as your list grows.

Performed by​

Choose which member of your staff carries out this treatment. Click the dropdown and select a name from your team.

If you have not added any staff yet, this will show No one assigned. You can come back and update this later. See the Staff article for how to add team members.

Before your treatment​

Type any instructions you want patients to read before their appointment — for example: "Please arrive with a clean face and no makeup. Avoid sun exposure for 48 hours before your treatment."

These instructions appear in the patient app on the treatment detail page. They help set expectations and reduce no-shows caused by patients arriving unprepared.

After your treatment​

Type your aftercare instructions — for example: "Avoid applying makeup for 12 hours. Keep the area moisturised and stay out of direct sunlight."

These also appear in the patient app. Good aftercare instructions reduce follow-up calls and show patients you take their results seriously.

Published​

This is a toggle switch. When it is switched off, the treatment is saved as a Draft — it exists in Glovora but patients cannot see it in the app. When it is switched on, the treatment is Published and visible to patients immediately.

The text beneath this switch reads: "Visible to patients in the app."

You can save a treatment as a Draft first, check everything looks right, and publish it later. See the Publishing your treatment section below.

Show Klarna message on treatment screen​

This is a toggle switch. When switched on, a message reading "Treat today. Pay later." appears on the treatment page in the patient app. This is a Klarna buy-now-pay-later prompt.

Switch this on if you have Klarna set up as a payment option and want to advertise it on this particular treatment. If you are unsure, leave it off for now.

Saving your treatment​

Once you have filled in the fields, click the Create button at the bottom of the panel. Your treatment is saved and appears on the treatments screen.

If you change your mind and do not want to save, click Cancel instead. This closes the panel without saving anything.

Publishing your treatment​

A treatment must be published before patients can see it in your app. There are two ways to publish:

Option 1 — Publish when you create it. Switch the Published toggle on before clicking Create. The treatment goes live immediately.

Option 2 — Publish it later. Leave the Published toggle off when you save. The treatment is saved as a Draft. When you are ready, find the treatment card on the treatments screen, click the three-dot menu on the right, and click Publish.

warning

A treatment that is saved as a Draft is completely invisible to patients. They cannot find it, book it, or pay for it until you publish it. If a treatment is not appearing in your app, the first thing to check is whether it is published.

Common mistakes​

Leaving the Description blank. Patients see your treatment list before they decide to book. A treatment with no description gives them nothing to go on. Even two or three sentences explaining what the treatment does and who it is for will significantly increase bookings.

Setting the Member Price higher than the standard Price. The Member Price should always be lower than the standard Price — it is a benefit for members. Glovora does not prevent you from entering a higher number, so double-check before saving.

Not setting a Duration. If you leave Duration blank, the booking system has no way of knowing how long to block out in your calendar. This can cause appointment slots to be sized incorrectly. Always enter a duration, even if appointments vary slightly — use your typical time.

Publishing a treatment before adding a photo or description. Patients can see published treatments immediately. If a treatment goes live with no image and no description, it looks incomplete and may put patients off. Finish the details first, then publish.

Forgetting to assign a Category. Treatments without a category can be harder for patients to find when browsing. Always assign one, even if it is a broad category like Other, until you decide on a better fit.