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Setting prices and visibility

Pricing in Glovora has two layers: what every patient pays, and what members pay. Understanding how these work together — and how Glovora decides which price to use at checkout — will help you set your treatment list up correctly from the start.

This article also covers how visibility works across your treatment list, and some important behaviours to be aware of.

How prices are stored​

Every price you enter in Glovora is the full amount a patient will be charged. Enter £85 and the patient pays £85. There are no additional taxes added on top at checkout, and no separate tax rate to configure.

If your prices include VAT, enter the VAT-inclusive figure. If your prices exclude VAT, enter the figure you intend to charge — Glovora will not calculate or add VAT automatically.

Prices are entered in pounds (£) if your clinic is set to GBP. Your currency was set when you completed your clinic location during the initial setup. To check or change it, contact Glovora support.

How to set your prices​

  1. Click App Builder in the left-hand menu under Tools.
  2. Click the Treatments tab.
  3. Find the treatment you want to price and click the three-dot menu on the right of its card.
  4. Click Edit. The Edit Treatment panel slides in from the right.
  5. Find the Price field. Type the amount every patient will pay — for example, 120.00.
  6. Find the Member Price field directly below it. Type the lower amount that members will pay — for example, 95.00. If you want members to pay the same as everyone else, leave this field blank.
  7. Click Update to save.

The updated price appears in the patient app immediately for anyone who views that treatment after you save.

What each field means​

Price​

This is what any patient pays — whether or not they have a membership. It appears on the treatment page in the app for all patients. This field is required. You cannot save a treatment without it.

Member Price​

This is an optional lower price for patients on a membership. When a patient with an active membership views a treatment that has a Member Price set, they see this price instead of the standard one.

Example: You offer a facial at £120 standard. You set the Member Price to £95. A patient without a membership sees £120. A patient with an active membership sees £95.

If you leave the Member Price field blank, Glovora does not simply show the standard price to members. Instead, it automatically calculates a discounted price based on the discount percentage set on your membership plan, and shows that calculated figure to members in the app. This means members always see a price that reflects their membership benefit, even if you have not manually entered a Member Price on every treatment.

tip

If you want precise control over what members pay for each treatment — for example, different discount levels per service — set a Member Price manually on each treatment. If you are happy for all treatments to be discounted by the same percentage, you can leave Member Price blank and let the system calculate it from your membership plan.

How membership pricing is applied at checkout​

When a patient with an active membership goes to pay, Glovora works out the best available discount automatically. The patient does not need to enter a code or select anything — it happens in the background.

The "best discount wins" rule​

Glovora compares three possible discounts:

  • The discount from the patient's active membership
  • Any promotional offer the patient has applied
  • Any reward they have redeemed

Whichever of those three is the highest value becomes the discount applied to that order. The others are set aside. Discounts never stack — only one applies per transaction.

Example: A patient has a membership that gives 15% off. You are also running a welcome offer of 10% off. At checkout, Glovora applies the 15% membership discount because it is the better deal. The offer is not applied on top.

Included treatments​

Some membership plans include specific treatments as part of the plan — effectively prepaid. If a patient's membership includes a treatment and they have an unused credit for it, that treatment is reduced to £0 before any other pricing logic runs. The percentage discount then applies to the remaining items in their order.

Included treatments are configured inside the Memberships section of the CRM, not on the treatment itself.

Visibility — who can see what​

Published and Draft​

Every treatment is either Published or Draft.

  • Published — visible to all patients in the app.
  • Draft — invisible to all patients. Only you can see it inside the CRM.
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There is no member-only visibility for treatments. A treatment that is published is visible to every patient connected to your clinic — whether or not they have a membership. You cannot hide a treatment from non-members.

In practice, this means: if you want to offer something that feels exclusive to members, publish the treatment at a standard price that all patients can see, and use the Member Price field to give members a meaningfully lower rate. The treatment is visible to everyone, but members benefit from better pricing.

How visibility interacts with categories​

Categories are generated automatically from your published treatments. Glovora looks at every published treatment, collects the category names assigned to them, and builds the category list in the app from that.

This means:

  • If every treatment in a category is unpublished, that category disappears from the patient app automatically. You do not need to manage categories separately.
  • If you publish one treatment in a category, that category becomes visible in the app straight away.
  • A category that exists in the Manage Categories list but has no published treatments assigned to it will not appear to patients.

Example: You have a category called Laser Treatments with three treatments in it. You unpublish all three while a machine is being serviced. The Laser Treatments category vanishes from the patient app until you publish at least one of them again.

tip

Use this behaviour to your advantage. Unpublishing all treatments in a seasonal category — such as Summer Treatments — removes it from the app cleanly without any extra steps. Publish one treatment and the category returns automatically.

Scheduled visibility​

The Glovora database supports start and end dates for treatment visibility, but this feature is not yet active for treatments in the current version of the app. Scheduling is currently available for Offers only. Treatment visibility is controlled manually using the Published/Draft toggle.

Common mistakes​

Entering prices exclusive of VAT when patients expect inclusive prices. Glovora does not add tax on top of the price you enter. Whatever figure you type into the Price field is what the patient is charged. If your services are VAT-applicable and you want patients to pay £120 including VAT, enter £120 — not the pre-VAT figure.

Leaving Member Price blank and not checking the calculated price. If you leave Member Price blank, Glovora calculates a member price from your membership's discount percentage. This is automatic and usually correct, but it is worth checking how the price looks in the patient app. A 10% discount on £127 produces £114.30 — which may look odd on screen. If you want a round number, set the Member Price manually.

Setting a Member Price higher than the standard Price. Glovora does not prevent this, but it means members pay more than non-members — the opposite of the intended benefit. Always check that Member Price is lower than Price before publishing.

Assuming unpublishing a treatment removes it from a membership plan. If you unpublish a treatment, it disappears from the patient app. But if that treatment was listed as an included benefit in one of your membership plans, the membership plan still references it. The patient will not be able to use that benefit until the treatment is published again. Before unpublishing a treatment for an extended period, check whether it is included in any active membership plan.

Expecting discounts to stack. A patient cannot benefit from both a membership discount and a promotional offer on the same order. Only the higher of the two is applied. If you are running a promotion, members with a higher membership discount will receive their membership rate, not the offer rate.